Frequently Asked Questions

Click on a question to go to the response.

1. What is WebAdvisor?
2. Which browsers can I use with WebAdvisor?
3. How do I print a form using my browser?
4. Does WebAdvisor leave a "cookie" on my desktop to support its navigation?
5. I am getting slow response to my WebAdvisor queries.  What is the problem?

 

1. What is WebAdvisor?

WebAdvisor is a Web interface that allows you to access information contained in the administrative database. Click on login. Enter your User ID (Your user ID is your campus username that you use for logging in to PCís on campus, or to access e-mail, Angel, or other IT facilities. If you donít know what it is, click on Account Information, then click on Whatís My User ID?) Enter your Password (For first time users your password is ďau-ď plus your student ID number. You may then be prompted to change it.) Your user ID is always the same, and when you are changing your password for the first time, the old password will be ďau-ď plus your student ID number.

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2. Which browsers can I use with WebAdvisor?

Each WebAdvisor user must use a browser that supports the HTML 4.0 standard. This includes, but is not exclusive to: Internet Explorer, Safari, and Mozilla. WebAdvisor has been tested on Internet Explorer, Firefox, and Safari. The browser must also have Javascript enabled and be set to accept cookies. The minimum supported resolution is 1024x768. If you need help changing these settings, contact the Technical Support Center at 419.289.5405 or toll free at 866.434.5222.

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3. How do I print a form using my browser?

For PC Users - You can print a form by clicking the Print icon on the Toolbar of your browser. Alternately, you can click File, and then click Print in the drop-down menu. Then click OK in the displayed Print dialog box. The document will be printed on the printer indicated in the text field Name in the Print dialog box. You can change the destination printer by selecting another printer in the Name drop-down list box and then click OK. Some of the forms will be more legible if you print them using Landscape mode. To print a form in Landscape mode, click File, then click Print, and then click Properties in the Printer dialog box. A Document Properties dialog box will appear. Click the Page Setup tab and then the Landscape radio button in the Orientation section of the dialog box. Click OK to set the Landscape mode and OK once more to cause the form to print. After the form has printed you might want to reset your system back to Portrait mode by following the same procedure you used to set Landscape mode.

For Macintosh Users - You can print a form by clicking the Print icon on the Toolbar of your browser and then click Print in the pop-up dialog box. Alternately, you can click File, and then click Print in the pop-up dialog box. The document will be printed on the printer indicated at the top of the pop-up dialog box. You can change the destination printer by clicking on the Apple icon in the upper left-hand corner of the window and then clicking Chooser in the drop-down menu. The Chooser dialog box will display a graphic of all the printers set up for your Macintosh. Select the new printer by clicking on the appropriate icon and then close the dialog box by clicking the upper left corner of the box. Some of the forms will be more legible if you print them using Landscape mode. To print a form in Landscape mode, click File and then Page Setup in the drop-down menu. Click the Orientation icon to change the printer setting from Portrait to Landscape mode. The accompanying graphic will illustrate that you made the change. Click OK to enable the setting and print the form using the instructions presented previously.

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4. Does WebAdvisor leave a "cookie" on my desktop to support its navigation?

WebAdvisor puts a session cookie on your desktop when you log into the system. When you close your browser, the cookie is erased.

 

Browsers have a built in limit of 20 cookies per site. Each time a WebAdvisor user opens a new browser window, it creates a new cookie for that window. If the user closes the window properly by clicking the CLOSE WINDOW button, then WebAdvisor can correctly remove the cookie from the user's browser. If the user closes the window by clicking the X in the top right then the cookie is not removed. If the user improperly closes enough windows then they will start receiving the message 'the maximum number of cookie values has been reached'. All browser sessions will need to be closed or the cookies will need to be cleared in order to access WebAdvisor again. In order to avoid this problem, users should always use the CLOSE WINDOW button to close browser windows and not use the X.

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5. I am getting slow response to my WebAdvisor queries. What is the problem?

There are a number of conditions that might affect your response time in WebAdvisor. Often an increase in the response time is related to traffic over the communication lines. Depending upon your location, WebAdvisor uses the campus Intranet, the Internet or both. The number of users on any portion of those systems will often slow the response time for everyone. One user downloading large files will drastically increase response time for all other users on the network. High levels of WebAdvisor use by other users also affects your response time. This is caused not only by increased user traffic, but also by the additional processing required of the institution's host machine to respond to WebAdvisor queries. An example of a high-use time period would be during Web registration. You may also experience slower performance during peak usage periods for the campus Internet Service Provider (ISP). You should notify the Technical Support Center at 419.289.5405 or toll free at 866.434.5222 if you continue to experience poor performance during non-peak usage periods.

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